IT Systems Administrator

About the Private Infrastructure Development Group 

The Private Infrastructure Development Group (PIDG) is an innovative infrastructure project developer and investor which mobilises private investment in sustainable and inclusive infrastructure in sub-Saharan Africa and south and southeast Asia. PIDG investments promote socio-economic development within a just transition to net zero emissions, combat poverty and contribute to the Sustainable Development Goals (SDGs). PIDG delivers its ambition in line with its values of pioneering, partnership, safety, inclusivity, and urgency.

PIDG offers technical assistance for upstream, early-stage activities and concessional capital; invests in early-stage project development and project and corporate equity through its project development solution, InfraCo; its debt solution EAAIF (the Emerging Africa & Asia Infrastructure Fund) is one of the first and more successful blended debt funds in low-income markets; and its guarantees solution, GuarantCo, provides credit enhancement and local currency solutions to de-risk projects. PIDG also supports a growing portfolio of local credit enhancement facilities, which unlock domestic institutional capital for infrastructure financing.

Since 2002, PIDG has supported 258 infrastructure projects to financial close, which provided an estimated 232 million people with access to new or improved infrastructure. PIDG is funded by the governments of the United Kingdom, the Netherlands, Switzerland, Australia and Sweden, and Global Affairs Canada. www.pidg.org

About the role

The IT Systems Administrator works closely with the Senior IT Manager and IT Support Analyst to provide advanced technical support and operational continuity across PIDG’s core IT systems. The role supports Microsoft cloud, enterprise applications, and endpoint services, and acts as a senior technical escalation point to ensure stable, secure, and compliant IT operations. The role operates on a rotational shift schedule to provide coverage across time zones and support windows.

Shift Pattern: GMT 

• 8:00 AM – 4:00 PM
• 9 AM – 5:00 PM
• 10:00 AM – 6:00 PM

Shift assignments will be determined based on operational needs and may vary periodically with reasonable notice. Occasional flexibility may be required to support global incidents or maintenance windows.

Role and responsibilities

Infrastructure Management

• Oversee the design, documentation, and operational integrity of the Microsoft Azure environment, including Azure Active Directory, virtual networks, and resource groups.
• Provide advanced technical support for infrastructure services including firewalls, virtual machines, endpoint and mobile device management (MDM), and performance tuning, working with external providers where required.
• Maintain and test backup and disaster recovery arrangements to support service continuity.
• Act as a technical escalation point in support of the Senior IT Manager during major incidents and business continuity events.
• Implement systems and configurations in line with architecture, standards, and priorities defined by the Senior IT Manager.
• Lead the technical delivery of infrastructure upgrades, providing technical input into solution design and vendor selection, and working in collaboration with the Senior IT Manager on delivery and handover.

Endpoint and MDM Administration

• Configure and enforce policies using Microsoft Intune and Endpoint Manager.
• Manage compliance settings, mobile device access, and software deployment.
• Optimise endpoint lifecycle management and automation.

Security and Compliance

• Support internal and external audits (Cyber Essentials, ISO 27001, PDPA, GDPR) by providing technical evidence, coordinating remediation actions, and implementing agreed controls under the direction of the Senior IT Manager.
• Monitor system logs, security alerts, and vulnerability reports.
• Coordinate with MSPs for penetration testing and system hardening.
• Support the operation and monitoring of security tooling such as Microsoft Defender and Sentinel, coordinating with managed service providers (where applicable) and escalating incidents in line with the cyber security framework defined by the Senior IT Manager.
• Implement compliance and data lifecycle policies using Microsoft Purview.

Leadership and Governance

• Mentor junior IT staff and provide technical guidance.
• Contribute to IT policy development and risk management frameworks.
• Support budget planning and cost optimisation initiatives through technical input and operational insight.

Performance Indicators

• SLA compliance, system uptime, audit success rate, project delivery within budget.

Qualifications and education requirements

• Educated to a degree/diploma level in a relevant field or desire to achieve relevant professional IT qualifications.
• ITIL or Microsoft certifications are a plus.

Skills and experience 

• At least 5 years of experience in IT systems administration or cloud infrastructure.
• Proven skills in Microsoft Azure, Intune, PowerShell scripting and DMS systems.
• Microsoft certifications (AZ-104, PL-300, SC-300) highly preferred.
• Familiarity with compliance frameworks and operational policies.
• Candidates with relevant industry experience may be considered in lieu of formal qualifications.

Please fill out the form on the 'Application' tab at the top of this panel.